Questions Physicians Should Ask Their Vendors

Questions Physicians Should Ask Their Vendors Re: HIPAA Claims Related Transactions

Category of Questions
For Billing System Vendors, Billing Service Vendors, and Clearinghouse Vendors re: Claims related Transactions
Extensions How are you relating to us re: HIPAA extensions? Are you encouraging and/or facilitating our application for an extension? How are you communicating your HIPAA compliance to us?
NOTE: see: http://www.cms.hhs.gov/hippa2/ascaform.asp
Claims pathways
(pre & post HIPAA)

For each payer indicate:
• The current claim pathway (i.e., EMC/Direct, clearinghouse, paper)
• The post HIPAA claim pathway
For each claim pathway:
Software Requirements
For Billing Software Vendors Only:
Will HIPAA compliance require us to upgrade our software? Is the new release available? How many clients have been upgraded? If the new release is not available, when will it be? Do the answers to these questions vary by provider type or specialty?
For each claim pathway:
Testing Plan

How will you test HIPAA compliance with payers? If available, indicate your testing schedule. What are our responsibilities? Do the answers to these questions vary by provider type or specialty?

For Clearinghouses only:
How will you assure that the billing system vendors you interface with are HIPAA compliant?

For each claim pathway:
Certification
Have you/will you obtain 3rd party certification of HIPAA compliance? How will we be notified regarding your certification status? Does the answer to this question vary by provider type or specialty?
For each claim pathway:
Current Status

How would you characterize your overall HIPAA compliance status: in remediation? in testing? in implementation? Other? Do the answers to these questions vary by provider type or specialty?
For all claims Are there any changes in the way we capture and submit billing data? Will I need to supply any additional data that I do not provide today? Are there new codes that we will be required to use? What can we do to prepare for HIPAA while you (the vendor) make necessary changes in software, etc.?
For paper claims Why are these not being sent electronically?
Contingency plans In the event your implementation plan for claims does not work, do you have a contingency plan?
Contact Information Who should we contact re: HIPAA compliance for claims related transactions?


Questions Physicians Should Ask Their Vendors Re: HIPAA Non-Claims Related Transactions

Category of Questions
For Billing System Vendors, Billing Service Vendors, and Clearinghouse Vendors re: Non-claims related Transactions
Extensions How are you relating to us re: HIPAA extensions? Are you encouraging and/or facilitating our application for an extension? How are you communicating your HIPAA compliance to us?
NOTE: see: http://www.cms.hhs.gov/hippa2/ascaform.asp
Transactions supported What non-claims transactions do you support? Do you plan on being HIPAA compliant for each transaction type?
For each transaction:
Timing
When will you be HIPAA compliant for each non-claims transaction type? Do you need any information from Mass. Payers?
For each transaction: Software Requirements

Will HIPAA compliance require us to upgrade our software? Is the new release available? How many clients have been upgraded? If the new release is not available, when will it be? Do the answers to these questions vary by provider type or specialty?

For each transaction: Testing Plan How will you test HIPAA compliance with payers? If available, indicate your testing schedule. Do the answers to these questions vary by provider type or specialty?
For each transaction: Certification
Have you/will you obtain 3rd party certification of HIPAA compliance? How will we be notified regarding certification status? Does the answer to this question vary by provider type or specialty?
For each transaction: Current Status How would you characterize your overall HIPAA compliance status: in remediation? In testing? In implementation? Other? Do the answers to these questions vary by provided type or specialty?
For each transaction: Impact of Processes Will we be able to do the same non-claims transactions to the same payers, but in a HIPAA compliant manner? Are there any changes required in our office business processes to do the transactions? Is there any additional data required that I do not provide today? What can we do to prepare for HIPAA while you (the vendor) make necessary changes in software, etc.?
Contingency plans In the event your implementation plan for non-claims transactions does not work, do you have a contingency plan?
Contact Information Who should we contact re: HIPAA compliance for non-claims related transactions?

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