American College of Cardiology

MGMA Practice Management Books

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If you are also an MGMA member, go to the Store at www.mgma.com or call toll-free 877.ASK.MGMA (275.6462) for your exclusive savings.

Physician Practice Management: Essential Operational and Financial Knowledge
Lawrence Wolper, MBA, FACMPE
Item CCA-6267

Manage your practice more effectively. As a health care executive or physician leader, you’ll learn more about judgment in management decisions, bioterrorism preparedness, financial management and budgeting, benchmarking, health care information technology, regulatory issues, compliance programs, legal implications and much more! This is the practice management resource no physician should be without. 2005, 695 pp.
Price: $150

Winner of the 2005 Health Information Management Systems Society (HIMSS) Book of the Year Award
Electronic Health Records: Transforming Your Medical Practice
Margret Amatayakul, MBA, RHIA, CHPS, CPEHR, CHPS, FHIMSS and Steven S. Lazarus, PhD, CHPS, CPEHR, FHIMSS
Item CCA-6266

Written by leading industry experts, this practical guide to electronic health records (EHR) in the medical practice setting helps you implement EHR correctly and efficiently. It will allow you to transform your medical practice and improve patient care. The book covers needs assessment, organization and planning, vendor selection, practice implementation, ongoing maintenance and enhancement. It comes complete with tools, checklists, case studies and exhibits.
Price: $82

Building Practice Revenue: A Guide to Developing New Services
Bruce Johnson, JD, MPA, Darrell Schryver, DPA, and Daniel P. Stech, MBA, CMPE
Item CCA-6073

This resource from respected practice consultants explores the ways new revenue sources, including ancillary services, can help fill the gap created by declining revenues. It describes the benefits of new service integration, surveys the types of services that might be appropriate, and offers an analytical approach for determining the probable benefit. Johnson also reviews the potential impact of the legal and regulatory environment on such ventures. Case studies, a strategy checklist and a sample pro forma make the book a real value. 2003, 99 pp. ISBN: 1-26829-229-5.
Price: $54

Price Reduced!
Mastering Patient Flow: More Ideas to Increase Efficiency and Earnings, 2nd edition
Elizabeth Woodcock, MBA, FACMPE, CPC
Item CCA-6072

The best-selling primer on medical practice efficiency has been updated to reflect trends in patient-flow strategies, cost reduction and privacy compliance with the Health Insurance Portability and Accountability Act in patient flow management. A new chapter on integrating technology helps you use the Internet along with your practice management, electronic medical record and document management systems to enhance flow. Also new: How to tackle the issues of space capacity and utilization, benchmarking and reducing cycle time. Contains self-assessment tools, tips, worksheets and case studies. 2003, 292 pp. ISBN: 1-56829-228-7.
Price: $35

Best-seller!
Rightsizing: Appropriate Staffing for Your Medical Practice
Deborah L. Walker, MBA, FACMPE, and David N. Gans, MSHA, FACMPE
Item CCA-5692

Based on MGMA benchmarking data, these guidelines will help you rightsize your practice to gain maximum productivity and performance. This book offers the tools, resources and a five-step process to benchmark current staffing and analyze your practice needs. Includes data tables for benchmarking with better-performing groups, case studies to demonstrate the process, and a staffing resource allocation tool to apply the process in your practice. 2003, 178 pp, ISBN: 1-56829-149-3.
Price: $96

Best-seller!
Physician Billing Process: Avoiding Potholes in the Road to Getting Paid
Deborah L. Walker, MBA, FACMPE, Sara M. Larch, MS, FACMPE, and Elizabeth W. Woodcock, MBA, FACMPE, CPC
Item CCA-6116

Enhance reimbursement and revenue performance using this step-by-step review of the physician billing process. At each step, from patient appointment scheduling to collections, the complexities of the process – “potholes in the road to getting paid” – are explored to help medical groups systematically analyze their current processes and initiate efforts to enhance performance. Tools, performance measures and resources are provided to assist in leading change efforts. 2004, 248 pp, ISBN: 1-56829-230-9.
Price: $78

Ready-Set-Market!
Andrea T. Eliscu
Item CCA-5382

Learn the latest on promoting your practice. An update to the popular Position for Success, this practical guide shows you how to build customer loyalty for your medical practice, empower your staff and plan strategically. Filled with marketing tips, case studies and sample marketing plans. 1999, 148 pp, ISBN: 1-56829-098-5.
Price: $48

Governing Policies Manual for Medical Practices
Courtney Price, PhD, DPA, and Alys Novak, MBA
Item CCA-4929

This indispensable policy development tool will help you streamline practice operations with detailed information and advice about:

• Board issues, including strategic planning, officers and committees;
• Physician issues, including bioethics, compensation, disability, licensing, relations, physician recruitment; and
• Business issues, including bad debt, business ethics, employee discounts, harassment, political contributions and unfunded patients.

Includes sample policies and a disk of generic policies to customize for your practice. 1996, 464 pp, ISBN: 1-56829-079-9.
Price: $78

Physician Compensation Plans: State-of-the-Art Strategies
Bruce Johnson, JD, MPA and Deborah Walker, PhD, FACMPE
Item CCA-6451

Find innovative approaches, plans, and a step-by-step guide to assess or modify an existing physician compensation plan or develop a new state-of-the-art plan for your practice. Learn industry trends and methods to determine physician income in a wide variety of health care organizations, including group practices, academic medical centers, hospitals, and integrated delivery systems.

This thorough resource covers:

Operating Policies and Procedures Manual for Medical Practices, 3rd edition
Elizabeth Woodcock, MBA, FACMPE, CPC and Bette Warn, CMPE
Item CCA-6495

The current need for specialized medical practice policies and processes have never been great with the advent of natural disasters, declining reimbursement, and more diverse patient populations. In its third edition, Operating Policies and Procedures Manual for Medical Practices, is easy-to-use and complete with customizable policies and procedures designed exclusively for medical practice administrators and managers.

This popular, best-selling manual comes complete with customizable medical office policies and procedures designed for immediate use by practice administrators and managers. From disaster planning, disruptive physicians, on-call management and patient flow to claims rejections and Internet security, every practice needs well-defined and painless-to-implement medical office policies and procedures. It’s easy when you use this handy reference tool.

Covering more than 250 of today’s most pressing events, this manual helps practice administrators and managers set procedures and policies for managing operational, financial, and risk issues, as well as personnel, disaster planning, and exposure control.

Includes CD with sample forms, policies, and procedures you can use to customize, print, and put into action immediately! ISBN: 1-56829-277-5
Price: $162

HR Policies & Procedures Manual for Medical Practices, 4th ed
Item CCA-6634
By Courtney Price, PhD and Alys Novak, MBA

Human resource issues in the medical practice setting have a reputation for being more complex than the mainstream, and, thus, the need for specialized information has never been greater. The fourth edition of MGMA’s popular best seller, HR Policies and Procedures Manual, is easy-to-use and complete with customizable HR policies and procedures designed exclusively for medical practice administrators and managers.

From employment laws and hiring practices to managing performance, enforcing discipline, and ensuring patient satisfaction and safety, every practice needs well-defined and painless-to-implement HR policies and procedures. It’s simple when you use this reference tool.

Covering the most pressing events, this manual helps practice administrators and managers set procedures and policies for managing staff, allocating resources, and it also gives tips on developing an employee handbook.

Topics include:

• Managing human resources in a medical practice
• Employment laws and labor relations
• Compensation and benefits
• Acquiring and keeping top talent
• Recordkeeping and research
• Staff development
• Employee relations
• Performance planning and evaluation
• Discipline
• Employee handbooks

Includes CD with sample forms, policies, and procedures you can use to customize, print, and put into action immediately! 2007, 416 pp. ISBN-10: 1-56829-278-3; ISBN-13: 978-1-56829-278-6.
Price: $162

Experts Answer 101 Tough Practice Management Questions
Item CCA-6661
Compiled by Mary Mourar, MLS
Edited by Kenneth T. Hertz, CMPE, Cynthia L. Dunn, FACMPE, Nick A. Fabrizio PhD, FACMPE, and Jeffrey B. Milburn, MBA, CMPE - MGMA Health Care Consulting Group

The ‘to do’ list for a practice executive is never ending: from physician recruitment and retention to reducing staff turnover, surveying patient satisfaction, and improving practice financials. The answers to these and other practice management issues are in this book.

From the Medical Group Management Association’s Information Center comes more than 100 questions that MGMA members have been asking year after year. The most Frequently Asked Questions were compiled, researched and answered, and the experts in the MGMA Health Care Consulting Group carefully read each one for content, validity, and accuracy. 2007, 286 pp. ISBN-10: 1-56829-280-5; ISBN-13: 978-1-56829-280-9.
Price: $35

Get more than 20 sample forms and checklists!
Star-Studded Service: 6 Steps to Winning Patient Satisfaction
Item CCA-6635
By Kevin Sullivan and Meryl Luallin

Have you ever wondered what the high-scoring practices do to ensure that patients and their family members feel valued and important? In fact, these satisfied patients are so loyal that if you move across town, they’ll drive the extra 20 minutes, and still refer others to your practice! In this highly readable book, authors and patient satisfaction experts Kevin Sullivan and Meryl Luallin share more than 20 years of experience with single- and multispecialty practices in nearly every U.S. marketplace, facing the same challenges you do. Real life case studies and real live practice examples make this book a must-read!

Inside is a practical six-step process used by the high-scorers to improve customer service, increase patient satisfaction and word-of-mouth referrals. Each chapter is a "how to" roadmap for involving your physicians and staff in a team effort to protect your existing revenue base and generate new market share.

You'll learn about a proven management system that produces immediate improvement and ongoing results. In addition, we’ve packed the real-life accounts of people who walk where you walk, and meet the same challenges that make your life both interesting and difficult, and help explain why simply ‘hoping’ to improve has nothing to do with actually improving.

This is a book about service -- or, more to the point, how to meet the service expectations of patients and caregivers while preserving the fulfillment and career enthusiasm you expected when you entered the medical field. 2007, 151 pp.

ISBN-10: 1-56829-281-3; ISBN-13: 978-1-56829-281-6
Price: $68

Special discounted pricing for ACC members available on these titles only.