American College of Cardiology

MGMA Practice Management Books

As a member of the American College of Cardiology, you receive the Affiliate discount on these products! To receive the special pricing, please place your order with MGMA at 877.ASK.MGMA and use code ACC07WE04. This offer is not available on the MGMA website.

NEW! Mastering Patient Flow: Using Lean Thinking to Improve Practice Operations, 3rd edition
Elizabeth Woodcock, MBA, FACMPE, CPC

This easily readable book delivers sound and timely techniques for reducing patient cycle time, streamlining scheduling methods, managing telephones, maximizing space capacity and utilization, and controlling costs. Add proven tools for benchmarking, creating action plans, and self-assessment, along with worksheets, tips, and case studies, and you have a one-stop "power punch" for a most profitable medical practice! 2007, 498 pp. ISBN 10: 1-56829-283-X; ISBN 13: 978-1-56829-283-0
Item 6636 - $78

NEW! Rx for Business Success: Starting a Medical Practice
By Tom Ealey, MA, CPA

Starting a medical practice is an exciting career move for a new or established physician. The combined administrative and financial burdens of starting or merging a practice have grown immensely—the costs are much greater, the competition fiercer. Rx for Business Success: Starting a Medical Practice should be the first resource you use before undertaking this endeavor. It will help you ask the right questions of yourself, your colleagues, and your advisors to get the practice running smoothly from the onset. The book provides insight along with the tools to help you avoid serious errors and omissions from your planning and it's great for practices that are anticipating mergers. 2007. ISBN-13: 978-1-56829-284-7
Item 6814 - $47

Physician Practice Management: Essential Operational and Financial Knowledge
Lawrence Wolper, MBA, FACMPE

Manage your practice more effectively. As a health care executive or physician leader, you’ll learn more about judgment in management decisions, bioterrorism preparedness, financial management and budgeting, benchmarking, health care information technology, regulatory issues, compliance programs, legal implications and much more! This is the practice management resource no physician should be without. 2005, 695 pp.
Item 6267 - $150

Winner of the 2005 Health Information Management Systems Society (HIMSS) Book of the Year Award
Electronic Health Records: Transforming Your Medical Practice
Margret Amatayakul, MBA, RHIA, CHPS, CPEHR, CHPS, FHIMSS and Steven S. Lazarus, PhD, CHPS, CPEHR, FHIMSS

Written by leading industry experts, this practical guide to electronic health records (EHR) in the medical practice setting helps you implement EHR correctly and efficiently. It will allow you to transform your medical practice and improve patient care. The book covers needs assessment, organization and planning, vendor selection, practice implementation, ongoing maintenance and enhancement. It comes complete with tools, checklists, case studies and exhibits.
Item 6266 - $39

Building Practice Revenue: A Guide to Developing New Services
Bruce Johnson, JD, MPA, Darrell Schryver, DPA, and Daniel P. Stech, MBA, CMPE

This resource from respected practice consultants explores the ways new revenue sources, including ancillary services, can help fill the gap created by declining revenues. It describes the benefits of new service integration, surveys the types of services that might be appropriate, and offers an analytical approach for determining the probable benefit. Johnson also reviews the potential impact of the legal and regulatory environment on such ventures. Case studies, a strategy checklist and a sample pro forma make the book a real value. 2003, 99 pp. ISBN: 1-26829-229-5.
Item 6073 - Price: $54

Best-seller!
Rightsizing: Appropriate Staffing for Your Medical Practice
Deborah L. Walker, MBA, FACMPE, and David N. Gans, MSHA, FACMPE

Based on MGMA benchmarking data, these guidelines will help you rightsize your practice to gain maximum productivity and performance. This book offers the tools, resources and a five-step process to benchmark current staffing and analyze your practice needs. Includes data tables for benchmarking with better-performing groups, case studies to demonstrate the process, and a staffing resource allocation tool to apply the process in your practice. 2003, 178 pp, ISBN: 1-56829-149-3.
Item 5692- -$96

Best-seller!
Physician Billing Process: Avoiding Potholes in the Road to Getting Paid
Deborah L. Walker, MBA, FACMPE, Sara M. Larch, MS, FACMPE, and Elizabeth W. Woodcock, MBA, FACMPE, CPC

Enhance reimbursement and revenue performance using this step-by-step review of the physician billing process. At each step, from patient appointment scheduling to collections, the complexities of the process – “potholes in the road to getting paid” – are explored to help medical groups systematically analyze their current processes and initiate efforts to enhance performance. Tools, performance measures and resources are provided to assist in leading change efforts. 2004, 248 pp, ISBN: 1-56829-230-9.
Item 6116 - $78

Physician Compensation Plans: State-of-the-Art Strategies
Bruce Johnson, JD, MPA and Deborah Walker, PhD, FACMPE

Find innovative approaches, plans, and a step-by-step guide to assess or modify an existing physician compensation plan or develop a new state-of-the-art plan for your practice. Learn industry trends and methods to determine physician income in a wide variety of health care organizations, including group practices, academic medical centers, hospitals, and integrated delivery systems.

This thorough resource covers:

• How to diagnose your current compensation planHow to align compensation with reimbursement (including pay-for-performance)Plan architectures and technical dimensions – with more than 85 case examplesLegal and regulatory compliance issuesMethods to achieve physician buy-in
• How to compensate physicians in transition (e.g. work slowdown, retirement)

Operating Policies and Procedures Manual for Medical Practices, 3rd edition
Elizabeth Woodcock, MBA, FACMPE, CPC and Bette Warn, CMPE

The current need for specialized medical practice policies and processes have never been great with the advent of natural disasters, declining reimbursement, and more diverse patient populations. In its third edition, Operating Policies and Procedures Manual for Medical Practices, is easy-to-use and complete with customizable policies and procedures designed exclusively for medical practice administrators and managers.

This popular, best-selling manual comes complete with customizable medical office policies and procedures designed for immediate use by practice administrators and managers. From disaster planning, disruptive physicians, on-call management and patient flow to claims rejections and Internet security, every practice needs well-defined and painless-to-implement medical office policies and procedures. It’s easy when you use this handy reference tool.

Covering more than 250 of today’s most pressing events, this manual helps practice administrators and managers set procedures and policies for managing operational, financial, and risk issues, as well as personnel, disaster planning, and exposure control.

Includes CD with sample forms, policies, and procedures you can use to customize, print, and put into action immediately! ISBN: 1-56829-277-5
Item 6495 - $162

HR Policies & Procedures Manual for Medical Practices, 4th ed
By Courtney Price, PhD and Alys Novak, MBA

Human resource issues in the medical practice setting have a reputation for being more complex than the mainstream, and, thus, the need for specialized information has never been greater. The fourth edition of MGMA’s popular best seller, HR Policies and Procedures Manual, is easy-to-use and complete with customizable HR policies and procedures designed exclusively for medical practice administrators and managers.

From employment laws and hiring practices to managing performance, enforcing discipline, and ensuring patient satisfaction and safety, every practice needs well-defined and painless-to-implement HR policies and procedures. It’s simple when you use this reference tool.

Covering the most pressing events, this manual helps practice administrators and managers set procedures and policies for managing staff, allocating resources, and it also gives tips on developing an employee handbook.

Topics include:

• Managing human resources in a medical practice
• Employment laws and labor relations
• Compensation and benefits
• Acquiring and keeping top talent
• Recordkeeping and research
• Staff development
• Employee relations
• Performance planning and evaluation
• Discipline
• Employee handbooks

Includes CD with sample forms, policies, and procedures you can use to customize, print, and put into action immediately! 2007, 416 pp. ISBN-10: 1-56829-278-3; ISBN-13: 978-1-56829-278-6.
Item 6634 - $162

Experts Answer 101 Tough Practice Management Questions
Compiled by Mary Mourar, MLS
Edited by Kenneth T. Hertz, CMPE, Cynthia L. Dunn, FACMPE, Nick A. Fabrizio PhD, FACMPE, and Jeffrey B. Milburn, MBA, CMPE - MGMA Health Care Consulting Group

The ‘to do’ list for a practice executive is never ending: from physician recruitment and retention to reducing staff turnover, surveying patient satisfaction, and improving practice financials. The answers to these and other practice management issues are in this book.

From the Medical Group Management Association’s Information Center comes more than 100 questions that MGMA members have been asking year after year. The most Frequently Asked Questions were compiled, researched and answered, and the experts in the MGMA Health Care Consulting Group carefully read each one for content, validity, and accuracy. 2007, 286 pp. ISBN-10: 1-56829-280-5; ISBN-13: 978-1-56829-280-9.
Item 6661 - $35

Get more than 20 sample forms and checklists!
Star-Studded Service: 6 Steps to Winning Patient Satisfaction
By Kevin Sullivan and Meryl Luallin

Have you ever wondered what the high-scoring practices do to ensure that patients and their family members feel valued and important? In fact, these satisfied patients are so loyal that if you move across town, they’ll drive the extra 20 minutes, and still refer others to your practice! In this highly readable book, authors and patient satisfaction experts Kevin Sullivan and Meryl Luallin share more than 20 years of experience with single- and multispecialty practices in nearly every U.S. marketplace, facing the same challenges you do. Real life case studies and real live practice examples make this book a must-read!

Inside is a practical six-step process used by the high-scorers to improve customer service, increase patient satisfaction and word-of-mouth referrals. Each chapter is a "how to" roadmap for involving your physicians and staff in a team effort to protect your existing revenue base and generate new market share.

You'll learn about a proven management system that produces immediate improvement and ongoing results. In addition, we’ve packed the real-life accounts of people who walk where you walk, and meet the same challenges that make your life both interesting and difficult, and help explain why simply ‘hoping’ to improve has nothing to do with actually improving.

This is a book about service -- or, more to the point, how to meet the service expectations of patients and caregivers while preserving the fulfillment and career enthusiasm you expected when you entered the medical field. 2007, 151 pp.

ISBN-10: 1-56829-281-3; ISBN-13: 978-1-56829-281-6
Item 6635 - $68

Special discounted pricing for ACC members available on these titles only.

To receive the special pricing, please place your order with MGMA at 877.ASK.MGMA and use code ACC07WE04. This offer is not available on the MGMA website.