ACC Quality Summit Study Finds Roster of Care Team Photos, Roles Improves Patient Experience
Offering patients a roster of clinicians on their care team increased recognition of each clinician's name and face during their treatment period, something patients also reported as highly significant to their care, according to research presented at ACC Quality Summit Virtual. In addition, researchers noted that rosters were of additional importance during universal masking requirements set in place during the COVID-19 pandemic, as they allowed patients to see the clinician behind the mask.
Patient care teams are often comprised of multiple clinicians fulfilling different roles and with varying levels of experience. This team approach is critical to quality patient care, but interacting with multiple people can also be confusing for patients trying to engage with and establish a relationship with their entire care team. Researchers at the University of Maryland Medical Center sought to remedy this problem by distributing a clinician team roster with names, pictures and role of each team member to patients admitted to primary cardiology service.
Those considered for the observational study were English-speaking patients admitted to the progressive care unit from Dec. 14, 2020 to April 5, 2021 for greater than 24 hours. Patients with documented delirium/dementia or altered mental status were excluded. Eligible patients between Feb. 9, 2021 to April 5, 2021, then received a questionnaire 24 hours after admission to test their ability to identify team members and their defined roles and to determine, using a five-point Likert scale, how important recognizing team members was to their care.
Overall, patients rated how significant being able to recognize their primary physicians a 4.67 out of 5 on average, with 5 being the most significant. For patients admitted longer than eight days, the average increased to 4.75 out of 5. When asked the importance of being able to understand the roles of the primary physicians, patients answered with an average of 4.57 out of 5.
Paul K. Han, MD, lead author of the study and a resident physician in Internal Medicine at the University of Maryland Medical Center, said the simple, cost-effective intervention was a way to enhance the relationship between patients and their physicians, increase patient involvement and potentially lower health care costs. "Patient satisfaction has been shown to correlate with decreased hospital readmission rates, which saves costs by keeping patients healthy and out of the hospital" he said. "Our initiative may also encourage patients to become more engaged with their health, potentially improving compliance and facilitating the delivery of high-quality care from medical providers."
Keywords: Quality Summit, Patient Satisfaction, Patient Participation, Patient Readmission, Cost-Benefit Analysis, COVID-19, SARS-CoV-2, Patient Care, Internal Medicine, Patient Care Team, Hospitals, Health Care Costs, Cardiology, Care Team, National Cardiovascular Data Registries
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